SUPPORT CENTER

How do I publish my event? 

  1. Create a free account at www.DiscGolfUnited.com.
  2. Once you are logged in, click on the “Events” tab, and click the “Add New Event” button.
  3. Follow the steps and enter your event info.
  4. You may leave the setup process and come back to it later by clicking on the “My 
  5. Events” link. Your event may still be edited even after it is published.
  6. Once you are ready to publish your event, go to the last page in the setup process and 
  7. confirm your event.
  8. A DGU administrator will review your event and activate it within 24 hours.

Feel free to call if you have questions or need help with getting your event setup.

What forms of payment do you accept?  
Visa, MasterCard, American Express, Discover, and PayPal.

How much does it cost to use DGU?
Each player who registers online will pay a service fee of $1.50 + 3% of the order total. As an example, an entry fee of $50 will have a service fee of $3.00. total. This fee is paid in full by the player; event funds will not be affected. This fee helps offset processing and administrative costs. There are no other fees associated with this service. There is no cost to setup or host an event or to manually add players who registered by other means (in person, over the phone, by mail, etc).

Do you offer refunds?
Yes. If a player withdraws from an event, the director or designated admin has the ability to remove players and request a refund directly from the website. We will issue refunds as long as the funds are still in our care. Once registration funds have been transferred to the Director/Event, refunds are solely at their discretion.

Do you collect PDGA Fees?
PDGA non-member fees will automatically be applied based upon the information provided by  players during registration. We do not validate this information, so we cannot guarantee that all  applicable PDGA fees will be collected online. PDGA fees will NOT be collected for A-Tier, NT,  or Major events since a current PDGA membership is required to play in these events. Likewise,  we will not collect PDGA fees if you event is part of the "Competition Endowment Program" as  set forth by the PDGA. If a player joins the PDGA or renews his membership after paying the  fee online, it will not be refunded by DGU.

Can I collect other event fees online?
Yes. During the setup process, you may customize your registration form to include as many  additional questions as you want to collect additional info, fees, or both. However, once  registration starts, these questions cannot be edited, only deleted.How are funds transferred to the event? All registration funds are transferred from DGU to each event via one or more business check(s). Each check is accompanied by a detailed accounting summary, which can also be accessed online at any time. As part of the setup process, you will be able to establish the payee, mailing address, and date(s) for the check(s) to be sent. In addition, we will follow up with each event by phone 8-10 days prior to the event date to provide a detailed update and to review and/or modify payment preferences as needed. 

Does DGU Provide Technical Support?
Absolutely. Anyone may contact the website administrator directly by phone or email for questions, technical support, or to provide feedback & suggestions. DGU office hours are Monday thru Friday, 9:00am - 5:00pm EST.

 

 

 

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